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October 9, 2006 Dear Valued CISP Customer, Thank very much for your past and continued business with Totalink. While there have been some service hurdles in the past, we are excited to announce some new and exciting events for the future. Most of Totalink has been acquired by CISP (www.cisp.com), and your account was included in that acquisition. CISP, located right here in Toledo, Ohio, is an Internet access wholesaler servicing more than 250,000 subscribers nationwide. Staffed by 40 employees, CISP operates a state-of-the-art data center monitored by a 24x7x365 help desk. We have identified many items that need upgraded to bring service levels up to our high standards. These changes will be done so that there is minimal or non-existent downtime to your service. There will be more information to follow. We are very excited to have you as our customer and hope you are equally as excited to now be working with our extensive facility and team. If you have any questions regarding your current service, please don’t hesitate to contact our support staff 24x7x365 at 419.255.2999. Should any questions or suggestions arise about our service upgrades, please don’t hesitate to contact me direct. Thank you again for your business, and we look forward to serving you.
Sincerely, Dustin C. Wade
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